Returns & Shipping Policy

SHÉ creates seasonless, limited capsule collections designed to endure. We aim to provide confidence when purchasing online and are pleased to offer returns in accordance with the policy below.

Change of Mind Returns (Online Purchases Only)

We accept change of mind returns for full-priced items purchased online, subject to the following conditions:

• Returns must be received within 7 days of delivery

• Items must be unused, unworn, unwashed, and returned with all original garment tags attached

• Items must be returned in the original shipping parcel, with the original invoice enclosed

• Original shipping charges, return shipping costs, and any applicable duties are non-refundable

Undergarments are not eligible for exchange or refund for change of mind.

To initiate a return or exchange (where eligible), please contact hello@shopshe.com.au

While items are in transit back to SHÉ, we are not responsible for any loss, damage, or delay. We recommend using a traceable shipping method and retaining your tracking number.

Exchanges

• One exchange per order is permitted free of charge (excluding return shipping costs)

• Any additional exchanges are at the sole discretion of SHÉ

• All exchanges are subject to stock availability

• Exchanged items must meet all return eligibility requirements

• Undergarments are excluded from exchanges

• Replacement items will be dispatched once the original item has been received and approved

Refunds

• Refunds incur a handling fee of AUD $20 per item

• Approved refunds will be issued to the original payment method, unless otherwise stated

• Refunds may take up to 10 business days to process due to varying payment provider timeframes

• Undergarments are excluded from refunds

Afterpay Purchases

• Full-priced items purchased via Afterpay are eligible for exchange or store credit only

• Refunds to the original payment method are not available due to Buy Now Pay Later processing fees

• Store credit never expires and may be used across all collections

In-Store Purchases

• All in-store sales are final

Faulty or Damaged Items

Please inspect your order upon delivery. If an item is faulty, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

• Refunds or replacements for faulty or damaged items will be processed within two weeks of notification

• This does not limit your rights under Australian Consumer Law

Complimentary Hemming

Items altered using SHÉ’s complimentary hemming service are not eligible for change of mind returns, refunds, or exchanges.

Non-Returnable Items

We do not accept returns for:

• Sale items

• Gift cards

• Custom or personalised items

• Personal care goods

• Undergarments (for change of mind)

Shipping & Delivery (All Orders)

• Customers are responsible for ensuring shipping details are correct at checkout

• SHÉ is not responsible for delivery issues arising from incorrect or incomplete address details

• Customers must ensure they are available to receive their shipment

• A signature may or may not be required upon delivery, depending on the carrier and destination

• Delivery may be accepted by another person at the nominated delivery address

• SHÉ is not responsible for stolen parcels once marked as delivered

• If a parcel is returned to SHÉ due to address errors, failed delivery attempts, or non-collection, SHÉ reserves the right to charge again for re-shipping

International Shipping, Duties & Taxes

• International shipping is available, with final costs calculated at checkout

• US duties and taxes are covered by SHÉ and included at checkout

• Duties and taxes are non-refundable

• Shipping charges are non-refundable

• Customers are responsible for providing a secure and accurate delivery address

By placing an international order with SHÉ, you acknowledge and accept these terms.

Policy Misuse

SHÉ reserves the right to refuse returns, refunds, or exchanges where we reasonably believe the policy is being misused, including repeated or excessive returns.

If you have any questions, please contact hello@shopshe.com.au — we’re happy to help.

Thank you for supporting an Australian-made label committed to thoughtful design and ethical production.