SHIPPING & RETURNS

SHÉ endeavours to create long lasting, season-less collectables which will stand the test of time within your wardrobe.

Through creating limited capsules of versatile designs, which are unique and diverse in their offering. Each capsule is a precise assortment of luxury essentials in one colour.

Return policy

Returns for Orders Paid via Afterpay

 

We’re happy to accept returns on full-priced items purchased via Afterpay. However, please note that orders paid using Afterpay are eligible for store credit or exchange only.

Due to the processing fees involved with Buy Now Pay Later providers, we are unable to offer refunds to your original payment method for Afterpay purchases. Store credit never expires and can be used across any collection.

We appreciate your understanding and support of our small business.

SHÉ is proud to assist you in purchasing online with additional confidence allowing you to send the items back to us if they are not right for you (change of Mind).

If you would like to initiate a return or exchange, please initiate the process by emailing hello@shopshe.com.au

Returns will incur a handling fee of AUD 30 per item plus any applicable shipping back to SHÉ. Any original shipping charges or applicable duties will not be refunded.

Returns must arrive at our location within 7 days from the date the parcel is received. Items received after this period will not be accepted. 

All returned items must be new, unused and with all original garment tags attached.

When you're ready to return your item(s), please place them back in the original shipping parcel along with your original invoice. 

While your items are in transit back to us, please note that SHÉ cannot be held liable for any loss, damage or delay that may occur. For peace of mind, we recommend using a traceable delivery method and keeping a record of your tracking number.

Once we receive the item (in the above stated time period and condition), we will refund or exchange you to your original payment method. Please note that refunds may take up to 10 working days to process due to varying processing times between payment providers.

These change of mind refunds apply only to online purchases. 

Any on premises purchases at Shop 4, Kings Arcade Armadale remain final.

Possible refunds for damaged or faulty items will take place within two weeks of being notified of the issue.

Australian Shipping

For orders within Australia we charge $8 for standard postage, $10 for express postage and free postage for orders over $700. Orders will be sent within three business days of processing your order. Orders are sent during business hours between Monday to Friday. Purchases made on weekends or public holidays will be processed on the following business day.

All Australian orders are shipped via Australia post. Shipping is not covered by insurance. Once your order has been processed you will receive an order confirmation via email with your tracking number. 

Undeliverable parcels

Australia Post will require a signature upon delivery of your parcel. Delivery may be signed for by anyone at the nominated delivery address. If this cannot be achieved, the driver will leave a delivery card at your nominated delivery address detailing how and when the delivery can be collected.

If the parcel is not collected or returned to SHÉ, re-sending this parcel to your nominated address will incur an additional fee.

International Shipping

International shipping is available, costs and time frames vary. Costs vary based on the number of items purchased, total cost of order and the destination country. If you would like to place an order with us, please contact us at hello@shopshe.com.au to discuss purchase and delivery options available to you.

International orders are sent using DHL Express, which offers full tracking from dispatch to delivery. The shipping time is 2 to 6 business days, which varies from country to country. However, these delivery times are estimates only and unforeseen delays in shipping during peak times may occur.

Please ensure a safe delivery address is provided as SHÉ cannot be held responsible for stolen parcels or parcels delivered to the incorrect address (where an incorrect address was provided).

A final shipping cost will be automatically calculated when completing your purchase at the online checkout, based on the delivery address. All shipping charges are non-refundable. If shipping to a business address please include name of the business and full address in the shipping information upon checkout.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate sort the issue out as soon as possible.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). 

Unfortunately, we cannot accept returns on sale items or gift cards.

International Shipping & Customs Duties

At SHÉ, we take pride in the fact that the vast majority of our pieces are ethically designed and made in Australia, using premium fabrics and craftsmanship to ensure the highest standard of quality.

For our international customers, we want to ensure full transparency regarding shipping and customs:

All international orders are shipped on a Delivered Duty Unpaid (DDU) basis. This means that while SHÉ covers the cost of international shipping (charged as an add on at checkout), any import duties, taxes, or customs fees incurred upon entry into the destination country are the sole responsibility of the customer.

These charges are not included in the product price or shipping fee at checkout and may be collected by your local customs authority before delivery is completed. We are unable to estimate these fees, as they vary by country, product category, and order value.

We recommend checking with your local customs office prior to ordering, so you’re fully informed of any potential costs.

By placing an international order with SHÉ, you acknowledge and agree to these terms.

Thank you for supporting an Australian-made label committed to thoughtful design and ethical production.

We appreciate your understanding and cooperation with our return policy. If you have any questions or concerns, please don't hesitate to get in touch. We're here to assist you every step of the way.