Returns & Shipping

We want you to feel completely confident shopping with SHÉ, wherever you're wearing your pieces next. Our seasonless, limited capsule collections are designed to last well beyond a single wear, and if something isn't quite right, we're here to make it easy. Here's everything you need to know.

Change of Mind Returns (Online Purchases Only)

Changed your mind? We accept change of mind returns on any online order, as long as the item hasn't already been marked down as sale stock — using a promo code (like a first-order welcome discount) doesn't affect your eligibility. Just a few simple conditions apply:

• Returns must be received within 14 days of delivery
• Items must be unused, unworn, unwashed, with all original garment tags attached
• Please return items in their original shipping parcel, with the original invoice enclosed
• Original shipping charges, return shipping costs, and any applicable duties are non-refundable

Undergarments are not eligible for exchange or refund for change of mind.

Ready to start a return or exchange? Just email us at hello@shopshe.com.au and we'll take it from there.

While your parcel is on its way back to us, we recommend using a traceable shipping method and keeping hold of your tracking number, just for peace of mind.

Exchanges

Sizing isn't always obvious when you're shopping online, so we keep exchanges simple:

• Unlimited exchanges are available, free of charge, within the 14-day window (excluding return shipping costs)
• All exchanges are subject to stock availability
• Exchanged items need to meet the same return conditions above
• Undergarments are excluded from exchanges
• We'll send your replacement out as soon as your original item is received and approved

Refunds

• Refunds incur a handling fee of AUD $20 per item
• Approved refunds are issued to your original payment method, unless otherwise agreed
• Please allow up to 10 business days for your refund to appear, as processing times vary by payment provider
• Undergarments are excluded from refunds

Afterpay Purchases

• Full-priced items purchased via Afterpay are eligible for exchange or store credit only
• Refunds to your original payment method aren't available for Afterpay orders, due to Buy Now Pay Later processing fees
• Store credit never expires and can be used across any of our collections

In-Store Purchases

All in-store sales are final.

Faulty or Damaged Items

We take real care with every piece before it leaves our Melbourne studio, but if something isn't right, please let us know straight away so we can sort it out quickly.

• Refunds or replacements for faulty or damaged items are processed within two weeks of notification
• This is in addition to, and doesn't limit, your rights under Australian Consumer Law

Complimentary Hemming

Items altered using our complimentary hemming service are tailored specifically to you, so unfortunately they're not eligible for change of mind returns, refunds, or exchanges.

Non-Returnable Items

A few items fall outside our returns policy:

• Sale items
• Gift cards
• Custom or personalised items
• Personal care goods
• Undergarments (for change of mind)

Shipping & Delivery

• Please double check your shipping details are correct at checkout — we're not able to take responsibility for delivery issues arising from incorrect or incomplete addresses
• Make sure you'll be available to receive your parcel, as a signature may be required depending on the carrier and destination
• Delivery may be accepted by another person at the nominated address
• We're not responsible for parcels marked as delivered that are later lost or stolen
• If a parcel is returned to us due to an address error, failed delivery, or non-collection, we may need to charge again for re-shipping

International Shipping, Duties & Taxes

• We ship internationally, with final shipping costs calculated at checkout
• US duties and taxes are covered by SHÉ and included at checkout
• Duties, taxes and shipping charges are non-refundable
• Please make sure your delivery address is accurate and secure

By placing an international order with us, you're agreeing to these terms.

A Quick Note on Policy Misuse

We're committed to making returns and exchanges easy and fair for everyone. In the rare case we reasonably believe this policy is being misused — for example through repeated or excessive returns — we reserve the right to decline future returns, refunds or exchanges.

Questions? We're always happy to help — just reach out to hello@shopshe.com.au.